BT – Contact & Support Information

BT offers broadband, TV, mobile, and landline services across the UK. Here's how to get help with technical issues, billing, or service queries.

Why contact BT?

  • Broadband or Wi-Fi issues
  • TV service problems
  • Mobile network or SIM issues
  • Landline faults
  • Billing, payments, or account queries
  • Complaints or service cancellations

1. BT Help & Support Pages

BT’s support site offers step-by-step guides and troubleshooting tips.

  • Visit BT Help
  • Browse by service: broadband, TV, mobile, landline
  • Search for keywords like slow broadband or billing

2. Live Chat

Available on the BT website for real-time support.

  • Open chat via the “Contact us” or “Help” pages
  • Provide your account details or postcode if prompted
  • Agents can handle both technical and billing queries

3. Phone Support

BT has dedicated phone lines for different customer types.

From a BT phone
Dial 150 (free of charge)
From any other phone
0330 1234 150 (standard rates apply)
Opening hours
Typically 8am–9pm weekdays, 8am–8pm weekends (subject to change)

4. Email & Webform

BT does not offer direct email addresses for support, but you can use secure online forms.

  • Log in to My BT
  • Submit support tickets via your account portal
  • Attach screenshots or documents if required

5. Social Media

  • Twitter/X: @bt_uk
  • Facebook: message the official BT UK page

Social media support is usually available during business hours.

6. BT Community Forum

Peer-to-peer help with input from BT staff moderators.

  • Visit the BT Community
  • Search for answers or post your own question

7. BT App

Manage your account and services directly from your phone.

  • Check service status and outages
  • View and pay bills
  • Access technical support tools

8. Complaints & Escalation

If your issue is unresolved, follow BT’s complaints procedure:

  1. Raise the complaint through phone, live chat or webform
  2. Keep a record of all correspondence and reference numbers
  3. If still unresolved after 8 weeks, escalate to CISAS (Communications Ombudsman)

Tips for effective communication

  • Have your BT account number and postcode ready
  • Be specific about the problem (include error codes, times, symptoms)
  • Take screenshots of billing pages or service status messages
  • Stay calm and polite; escalate if the first contact cannot help