DPD – Contact & Support Information

DPD is a UK-based parcel delivery service offering nationwide and international shipping. Here's how to get help with tracking, delivery issues, claims, and support.

Why contact DPD?

  • Parcel tracking
  • Delivery issues or missed deliveries
  • Claims for lost or damaged parcels
  • Address changes or delivery preferences
  • General customer support

How to contact DPD

Choose the contact method that best suits your needs:

1. Phone Support

For general inquiries, call 0121 275 0500.

Operating hours:

  • Monday to Friday: 08:00 – 18:30
  • Saturday: 08:00 – 16:00
  • Sunday: 09:00 – 15:00
  • Closed on bank holidays

2. Email Support

For international parcels, email [email protected].

For press inquiries, email [email protected].

For privacy-related concerns, email [email protected].

3. Live Chat

Use the DPD app or website to access live chat support. Please note that the AI-powered chatbot may experience occasional issues, as reported in recent news.

4. Postal Address

Write to: DPDgroup UK Limited, Broadwell Road, Oldbury, West Midlands, B69 4DA, United Kingdom.

Tracking & Claims

To track a parcel, visit the DPD Tracking page and enter your parcel number.

For lost or damaged parcels, initiate a claim through the DPD Claims page.

Tips for Effective Communication

  • Have your parcel number and personal details ready.
  • Be specific about your issue (include dates, tracking numbers, and details).
  • Keep a record of all correspondence and reference numbers.
  • Stay calm and polite; escalate if the first contact cannot help.