DHL – Contact & Support Information

DHL is a global logistics company offering parcel delivery services. Here's how to get help with tracking, delivery issues, claims, and support.

Why contact DHL?

  • Parcel tracking
  • Delivery issues or missed deliveries
  • Claims for lost or damaged parcels
  • Address changes or delivery preferences
  • General customer support

How to contact DHL

Choose the contact method that best suits your needs:

1. Phone Support

For general inquiries, call 0344 248 0012 for individuals or 0844 248 0844 for business customers. Please note that calls to 0844 numbers cost 7 pence per minute, plus your phone company's access charge.

2. Email Support

For customer service inquiries, email [email protected].

3. Live Chat

Use the DHL website or app to access live chat support.

4. Postal Address

Write to: DHL International (UK) Limited, Orbital Park, 178-188 Great South West Road, Hounslow, Middlesex TW4 6JS, United Kingdom.

Tracking & Claims

To track a parcel, visit the DHL Tracking page and enter your tracking number.

For lost or damaged parcels, initiate a claim through the DHL Claims page.

Tips for Effective Communication

  • Have your tracking number and personal details ready.
  • Be specific about your issue (include dates, tracking numbers, and details).
  • Keep a record of all correspondence and reference numbers.
  • Stay calm and polite; escalate if the first contact cannot help.